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Terms & Conditions

WHAT IS BESPOKE CLOTHING?

The term “bespoke,” dating back to 18th-century England, literally meant that a selection of fabric was ‘spoken for’ by a customer. Today, the term refers to a garment that is custom made for a customer without the use of a pre-existing pattern. At SF Tailors, we begin cutting the fabric for your garment only once your order is placed and your specific measurements are confirmed.

HOW CAN I PAY FOR MY ORDER?

SF Tailors accepts all major credit cards. Please note that all orders will be processed once payment is received.

HOW CAN I TRUST MY CREDIT CARD TRANSACTION IS SAFE?

All of our transactions are completed with a secure SSL encrypted credit card processor, which ensures that all of your information stays private and secure.

CAN I MAKE CHANGES TO MY ORDER?

The specifications of your order can be viewed by logging into your SF Tailors online account. Please feel free to contact contact@sftailors.com for any changes to be applied. If we do not hear from you within 24 hours, the details of your order will be officially confirmed.

While fabrics are unable to be changed after an order is placed, customization options can be changed within 24 hours of the time of purchase with our SF Tailors team.

HOW DO YOU GET MY MEASUREMENTS?

Here at SF Tailors, our method of measuring is quite unique to our process, so please be sure to follow our stylist as closely as possible. Our level of accuracy is directly related to the information you provide and to the measurements we get from you. By submitting your order you agree that the measurements on the order are the values you feel comfortable with. Please understand that while we cannot be held liable for changes to the approved personal measurement, or changes due to substantial weight change, we remain committed to all of our customers and will always offer to share a part in the cost of a remake when possible and if one is requested.

WHAT IF I WANT ALTERATIONS?

We understand that personal preference is a great component of style. If you don't like the fit of your bespoke garment, we will work with you to find a solution.To do so, contact us about possible changes within 14 days of receiving your garments. Email us at contact@sftailors.com so that we can provide you with an objective second opinion of how your garments fit. We'll ask you to send pictures or make a personal appointment  so one of our stylists can assist you and see how we can improve the fit of your custom clothes. After all when you look good, we look good!

Alteration credits are available within 30 days of receiving your custom made product. We offer up to $75 in alterations credit per custom suit and $50 in alterations credit for all other custom made items. 

For your alterations, simply take your garment to any local tailor with our alterations form and have your adjustments made. Once your tailor has completely filled out the alterations form, please e-mail us the form along with your receipt to contact@sftailors.com

We will reimburse 100% of any alterations you make up to $75 for a custom made suit. Alteration credits are available within 30 days of receipt of your garment and can only be processed with a completed alterations form and receipt from your local tailor. Ensure that your tailor notes all adjustments made to your garment so that we may update your profile and process your credit. Alterations to previously approved garments will not be covered under this policy. Only the adjustments to the first type of each garment will be reimbursed. To qualify for the credit, the initial request must be received within 14 days after receiving your clothes. The alterations form must be received within 30 days.

Download the Alterations form:

Each one of our garments is custom made specifically for you. While we cannot offer full refunds we are 100% committed to working with you until you are fully satisfied. In the event that your local tailor is unable to alter your garments to meet your preferences, please note the reasons on your alteration form and send it to us along with photos of yourself in the garment. This will allow one of our fit specialists to assess the current fit and advise on appropriate next best steps. Recommendations may include in house tailoring by our master tailor or a re-make at no additional cost to you.

WHAT IS YOUR REFUND POLICY?

Because each one of our garments is custom made specifically for you, we cannot offer full refunds. However, we are 100% committed to working with you until you are fully satisfied. However, all ties and pocket squares can be returned for a full refund within 7 days of purchase as long as they have not been worn and with a valid receipt.

WHAT IF MY GARMENTS ARE DAMAGED?

Upon arrival, please inspect your garments carefully and report any damages to the SF Tailors team within seven days. While we offer only the finest fabrics in the world, to ensure the highest quality garments possible, we cannot be held liable for damages caused by personal wear. Additionally, we recommend that you purchase an extra pair of trousers for each suit purchase to increase longevity!

IS IT POSSIBLE TO PURCHASE JUST A PAIR OF TROUSERS, A WAISTCOAT OR A JACKET?

There are a lot of custom clothiers out there that offer only package deals or have minimum orders. At SF Tailors we appreciate that sometimes all you need is an extra shirt or blazer. As such, all of our clothing can be ordered individually.

HOW LONG WILL IT TAKE TO GET MY GARMENT?

Because each garment is made specifically for you, ordering custom clothing is not an overnight process. Many other custom clothiers give a delivery time of 6-8 weeks for their clothes. That seems too long to us. We work hard to do everything we can to deliver your clothes within 4-6 weeks of placing your order. While this is not always possible, we strive daily to hit this goal. In select situations, it may be possible to further expedite your order for an additional fee. For events and occasions, please be sure to place your order 8-10 weeks in advance, as delivery timelines may fluctuate throughout the year.

 

 

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